Can I cancel my contract under the Covid-19 Booking Guarantee (4PP) or Coronavirus Cancellation Policy (CCP)?

Both the CCP and 4PP policy were designed and offered in good faith to provide customers with the peace of mind that, should they be faced with circumstances outside their control, that made either study or travel impossible, we would do the right thing and waive contracts.

As all universities have delivered a blended learning approach since September, campus facilities have opened periodically and travel has broadly been possible throughout the academic year, only affected by temporary changes from time to time, these circumstances do not invalidate the full term of the contract that is in place with Vita Student. Particularly if these factors happened after a contract commencement date, or at a point where customers had the opportunity to commence their study, travel, and ultimately utilise their accommodation before advice changed.

However we recognise that these difficult times have created exceptional circumstances for all of us, and we are keen to work with individuals to support where we can taking all information into account. Please speak to our customer engagement team to discuss your individual circumstances and options. Email or arrange a callback.

What happens if my flight is cancelled and I can't get to the UK?

Don't worry. If you are unable to travel to the UK because of any government-imposed travel bans in the UK or in your home country, you must let us know within 48 hours and we will discuss the options available to you.

What's it like living as a student in the UK under COVID measures?

Our students are the best people to answer that question and you can see their thoughts on our Vita Student blog. We also recommend that you follow us on Instagram to see what students are experiencing in our buildings right now.

What are Vita Student doing to ensure my safety?

Your health, safety and wellbeing are our number one priority when living at Vita Student. We have developed a comprehensive new Health Charter which outlines our approach here.

What happens if I need to quarantine?

If the government guidance requires you to quarantine upon arrival to the UK, we have a specially designed service available to help you. Simply notify us of when you will be arriving and we will make arrangements to ensure your room is ready early. Subject to availability.

How will I be able to move in safely?

We've created a new contactless process for moving in this year which will enable you to complete the check-in process online before you arrive at the building. You will book a dedicated move in time to keep numbers down and ensure everyone can adhere to social distancing guidelines. Upon arrival you will simply collect your key and be shown to your room by one team member. Our video induction will then provide all of the information you need to get started at Vita Student.

What happens if my course is moved online?

If you have been notifed that your course has been cancelled altogether or moved completely online you must let us know within 48 hours and we will discuss the options available to you.

What happens if I can't get my Visa?

We completely understand and you're not the only one that hasn't received your grades or Visa yet. Get in touch with our Customer Engagement team to see how we can help you:

What happens if I don't get my place at University?

If you don't get the place that you were expecting at university, please let us know within 48 hours and we will discuss the options available to you.

Can I change my contract length?

You are liable for the contract that you have signed at the point of booking but if you wish to extend the length of your contract or reduce the length of your contract, please get in touch with our Customer Engagement team:, and we will discuss your options.

Can I move in earlier than my contract start date?

In most cases - yes! Contact our friendly Customer Engagement team who will check when your room will be available from and get back to you to arrange your early move in.

Will I be able to use the hub spaces when I’m quarantining?

Unfortunately government guidance states that when quarantining you must remain in your studio for the full time period of isolation in order to reduce the risk of transmission to others. We have provided a range of services in our Quarantine package to ensure that you’re comfortable during this time.

Can’t find what you’re looking for? Please contact us for more information