COVID FAQs

What is your cancellation policy?

23/24 Academic Year

Unless you have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 25th May 2023, and 48 hours for bookings made on or after 25th May 2023.

You can also cancel free of charge under the below additional policies:

“No Place, No Pay”

If you are declined a place to study at a university located in the same city as your Vita Student accommodation, you may cancel and obtain a full refund, unless:

• You are declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)
• You did not complete all necessary steps required by your university to complete your application in time
• The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify us if you intend to appeal the decision. We will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

“No Visa, No Pay”

If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel and obtain a full refund if notice is provided to us before 16th August 2023, unless:

• You did not complete all necessary steps required by UKVI to complete your visa application
• Your university was unable to issue you with a CAS Number to obtain your visa owing to you not completing all necessary steps to complete your application to study.

Under both additional cancellation policies:

• You must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances and we may request additional information to support your cancellation request to satisfy ourselves of the circumstances of your request.
• If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to customerengagement@vitastudent.com.

Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss on +44(0)203 096 1717.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for our Clearing Rooms.

You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

What happens if my flight is cancelled and I can't get to the UK?

Don't worry. If you are unable to travel to the UK because of any government-imposed travel bans in the UK or in your home country, you must let us know within 48 hours and we will discuss the options available to you.

What's it like living as a student in the UK under COVID measures?

Our students are the best people to answer that question and you can see their thoughts on our Vita Student blog. We also recommend that you follow us on Instagram to see what students are experiencing in our buildings right now.

What are Vita Student doing to ensure my safety?

Your health, safety and wellbeing are our number one priority when living at Vita Student. We have developed a comprehensive new Health Charter which outlines our approach here.

What happens if I need to quarantine?

If the government guidance requires you to quarantine upon arrival to the UK, we have a specially designed service available to help you. Simply notify us of when you will be arriving and we will make arrangements to ensure your room is ready early. Subject to availability.

How will I be able to move in safely?

We've created a new contactless process for moving in this year which will enable you to complete the check-in process online before you arrive at the building. You will book a dedicated move in time to keep numbers down and ensure everyone can adhere to social distancing guidelines. Upon arrival you will simply collect your key and be shown to your room by one team member. Our video induction will then provide all of the information you need to get started at Vita Student.

What happens if my course is moved online?

If you have been notifed that your course has been cancelled altogether or moved completely online you must let us know within 48 hours and we will discuss the options available to you.

What happens if I can't get my Visa?

We completely understand and you're not the only one that hasn't received your grades or Visa yet. Get in touch with our Customer Engagement team to see how we can help you: customerengagement@vitastudent.com

What happens if I don't get my place at University?

If you don't get the place that you were expecting at university, please let us know within 48 hours and we will discuss the options available to you.

Can I change my contract length?

You are liable for the contract that you have signed at the point of booking but if you wish to extend the length of your contract or reduce the length of your contract, please get in touch with our Customer Engagement team:
customerengagement@vitastudent.com, and we will discuss your options.

Can I move in earlier than my contract start date?

In most cases - yes! Contact our friendly Customer Engagement team who will check when your room will be available from and get back to you to arrange your early move in.

Will I be able to use the hub spaces when I’m quarantining?

Unfortunately government guidance states that when quarantining you must remain in your studio for the full time period of isolation in order to reduce the risk of transmission to others. We have provided a range of services in our Quarantine package to ensure that you’re comfortable during this time.